Privacy Policy

Effective date: 17 April 2026

This Privacy Policy explains how Hobart, operating the website casinohobart.org, collects, uses, stores, discloses and protects personal information in connection with its website, account registration, customer support, identity verification, payments, fraud prevention, responsible gambling controls and related services. For the purposes of applicable privacy and data protection laws, including the Privacy Act 1988 (Cth) and, where relevant, the General Data Protection Regulation (GDPR), Hobart acts as the controller of personal information processed through casinohobart.org.

This policy is intended for users in Australia and is written to provide a clear explanation of how personal information is handled when you visit or use Hobart services, including where users search for terms such as hobart casino, casino hobart, casino in hobart, casino in hobart australia, hobart casino hotel, hobart casino opening hours, online Casino, Casino online, Casino games and Casino games online. References to games such as pokies and roulette are included only where relevant to account activity, transaction handling, responsible gambling and compliance obligations.

By registering an account, accessing protected areas of the website, submitting information to Hobart, or otherwise using the services, you acknowledge that your personal information may be processed in accordance with this Privacy Policy. Where consent is the lawful basis for specific processing, such as certain marketing activities or the use of optional cookies, you may withdraw that consent at any time. However, where processing is required to provide gambling-related services, meet legal obligations, verify identity, prevent fraud, or comply with anti-money laundering and counter-terrorism financing requirements, Hobart may continue to process information as required by law or contractual necessity.

Who We Are

Hobart is the brand operating casinohobart.org. In this Privacy Policy, the terms “Hobart”, “we”, “us” and “our” refer to the operator responsible for deciding how and why personal information is processed through the website and associated services.

For all privacy questions, requests, notices and complaints, the only support contact channel is:

• [email protected]

Introduction and Legal Basis for Processing

As a provider of gambling-related digital services, Hobart has a legal and regulatory obligation to collect and process certain personal information. This includes information necessary to:

• create and administer user accounts;
• verify identity and age;
• process deposits, withdrawals and betting activity;
• detect and investigate fraud, cheating, bonus abuse and other prohibited conduct;
• monitor user activity for responsible gambling purposes;
• comply with anti-money laundering and counter-terrorism financing obligations;
• comply with court orders, lawful requests and statutory requirements; and
• maintain the security and integrity of the website and associated systems.

Depending on the circumstances, Hobart processes personal information on one or more of the following legal grounds:

• performance of a contract with the user;
• compliance with legal obligations;
• legitimate interests, including security, service administration, fraud prevention and internal analytics, where those interests are not overridden by user rights; and
• consent, where required by law, particularly for certain marketing communications or optional tracking technologies.

Registration does not waive statutory privacy rights. Rather, account creation and continued use of the services mean that the user understands that some processing is necessary for Hobart to lawfully provide an online Casino environment and related services.

Information We Collect

Hobart may collect personal information directly from users, automatically through website interactions, and from third-party sources. The categories of information collected may include the following.

Personal Details

• full name;
• date of birth;
• residential address;
• postal address, where different;
• email address;
• telephone number, if provided during account or verification processes;
• username or account ID;
• nationality and country of residence;
• government-issued identification details where required for verification.

Account and Profile Information

• registration date and time;
• account preferences;
• responsible gambling settings;
• self-exclusion or account restriction records;
• bonus eligibility and redemption records;
• account status, including suspension, review or closure history.

Correspondence and Support Records

• emails sent to or from [email protected];
• customer support enquiries;
• complaints, dispute submissions and follow-up communications;
• records of requests relating to privacy, access, correction or account restrictions;
• surveys, feedback and research responses where provided.

Transaction and Financial Information

• deposit and withdrawal records;
• payment method metadata;
• billing information where applicable;
• transaction amounts, dates, time stamps and outcomes;
• records of chargebacks, reversals or payment disputes;
• betting, wagering and account balance history;
• records relating to bonuses, promotions and loyalty mechanics where applicable.

Hobart does not intentionally store full payment card details unless this is strictly necessary, lawful and handled through appropriately secured payment arrangements. Payment processing may be conducted by regulated third-party payment providers.

Gaming and Service Usage Information

• games played, including Casino games online such as pokies, roulette and other Casino games;
• stakes, wins, losses and play duration;
• session logs and access history;
• use of responsible gambling tools such as deposit limits, cooling-off periods and self-exclusion;
• interactions with promotions or account features.

Technical and Device Information

• IP address;
• browser type and version;
• device identifiers;
• operating system;
• time zone settings;
• website navigation data;
• cookie identifiers and similar online tracking data, subject to applicable consent requirements;
• crash reports, performance logs and security event records.

KYC, Verification and Compliance Documents

To comply with know your customer, AML/CFT, fraud prevention and age verification obligations, Hobart may request and process:

• passport, driver licence or other identity document;
• proof of address documents such as utility bills or bank statements;
• source of funds or source of wealth information where required by risk assessment;
• payment verification documents;
• selfie, liveness check or similar identity confirmation material where lawfully used;
• sanctions, politically exposed person or adverse media screening results.

Sensitive Information

Hobart does not seek to collect sensitive information unless necessary and lawful. In limited circumstances, information relating to health or vulnerability may be provided in connection with responsible gambling interventions, complaint handling or legal claims. Where such information is processed, Hobart will apply additional safeguards as required by law.

How We Use Your Information

Hobart uses personal information only for lawful, specific and proportionate purposes. These may include:

• setting up and managing user accounts;
• verifying age, identity, location and eligibility to use the services;
• processing bets, gameplay participation and related account activity;
• processing deposits, withdrawals and payment instructions;
• providing customer support and responding to requests sent to [email protected];
• enforcing terms and conditions, bonus rules and site policies;
• preventing fraud, collusion, money laundering, chargeback abuse, identity theft and other unlawful or prohibited activity;
• conducting AML/CFT monitoring, sanctions screening and risk assessments;
• identifying indicators of gambling harm and applying responsible gambling measures;
• maintaining system security, access controls, logging and service integrity;
• undertaking internal reporting, audits, analytics and service improvement;
• complying with legal obligations, court orders and regulatory requests;
• establishing, exercising or defending legal claims; and
• sending service communications, including security alerts, policy changes and account notices.

Where permitted by law, Hobart may also use limited personal information for research, product testing, service optimisation and statistical analysis. Where possible, this will be done using aggregated or de-identified data.

Marketing Communication

Hobart may use contact details and user engagement information to send marketing messages about services, promotions, updates or relevant content, but only where permitted by applicable law. Marketing activity may include email communications relating to online Casino services, provided these are not misleading and include a clear option to unsubscribe.

Users may opt out of marketing communications at any time by:

• using the unsubscribe mechanism included in a marketing email; or
• contacting [email protected] and requesting that marketing preferences be updated.

Opting out of marketing does not affect transactional or service-related communications. Hobart may still contact users where necessary to:

• provide account or security notices;
• confirm verification outcomes;
• notify users of changes to legal terms or this Privacy Policy;
• administer self-exclusion or other protective measures; or
• comply with legal or regulatory obligations.

Obtaining Personal Information

Hobart obtains personal information through several channels.

Information Provided Directly by Users

Users may provide information when they:

• register for an account;
• complete identity verification;
• make a deposit or request a withdrawal;
• contact [email protected];
• participate in surveys or promotions;
• upload KYC or source of funds documents;
• configure account restrictions or responsible gambling tools;
• submit complaints, disputes or legal requests.

Information Collected Automatically

When users interact with casinohobart.org, Hobart may automatically collect technical and usage information through cookies, server logs and similar technologies. This may include device information, IP address, browser settings, referral pages, pages viewed, session duration and security event logs.

Information Received from Third Parties

Hobart may receive personal information from:

• identity verification providers;
• fraud prevention and risk intelligence providers;
• payment service providers and financial institutions;
• analytics and technology vendors;
• game providers and platform suppliers;
• public registers and sanction screening databases;
• law enforcement agencies, courts, regulators or other competent authorities;
• affiliated entities within the same corporate group, where relevant and lawful.

Where Hobart receives information from third parties, it will take reasonable steps to ensure the information is handled in accordance with applicable privacy law.

Cookies and Similar Technologies

casinohobart.org may use cookies, software development kits, local storage and similar technologies to support functionality, security, analytics and user experience. These technologies may help Hobart:

• recognise returning users;
• maintain secure login sessions;
• remember preferences;
• detect suspicious behaviour;
• analyse traffic and performance; and
• measure the effectiveness of communications or site features.

Where non-essential cookies are used and consent is required by law, Hobart will seek that consent before activating them. Users may also manage cookies through browser settings, noting that disabling certain cookies may affect site functionality or access to some services.

Data Recipients

Access to personal information is limited to persons and entities who need it for legitimate business, legal or compliance purposes. Depending on the nature of the service, personal information may be accessed by:

• authorised staff within Hobart responsible for account administration, payments, security, compliance, fraud prevention, responsible gambling, legal matters and customer support;
• affiliated companies within the same corporate group, where data sharing is necessary for internal administration, risk management, auditing or service delivery;
• contracted service providers acting on Hobart’s instructions and subject to confidentiality and data protection obligations.

Hobart applies role-based access controls and seeks to restrict internal access to the minimum necessary.

Releasing Data to Third Parties

Hobart may disclose personal information to third parties where there is a lawful basis to do so. Circumstances may include the following.

Service Providers and Operational Partners

• payment processors and banking partners;
• identity verification and KYC providers;
• AML/CFT monitoring and sanctions screening vendors;
• fraud detection and cybersecurity providers;
• hosting, cloud storage and IT support vendors;
• analytics providers;
• game developers, aggregators or software partners where necessary to provide gameplay or investigate technical issues.

Legal and Regulatory Disclosures

Hobart may disclose personal information where required or authorised by law, including to:

• regulators;
• law enforcement authorities;
• courts and tribunals;
• tax authorities;
• dispute resolution bodies;
• agencies responsible for AML/CFT, criminal enforcement or consumer protection.

Corporate and Legal Transactions

Where permitted by law, personal information may also be disclosed in connection with:

• a merger, acquisition, financing, restructure or sale of assets;
• legal advice and professional services;
• the establishment, exercise or defence of legal claims.

Where third parties process personal information on Hobart’s behalf, Hobart will take reasonable steps to ensure those third parties are bound by appropriate privacy, security and confidentiality obligations.

International Data Transfers

Some service providers or technical systems used by Hobart may be located outside Australia. Where personal information is disclosed overseas, Hobart will take reasonable steps to ensure that the recipient handles the information in a manner consistent with applicable privacy and data protection requirements. Such steps may include:

• contractual data protection clauses;
• due diligence on vendor security and privacy practices;
• transfer impact assessments where appropriate; and
• limiting the categories of information transferred to what is necessary.

If GDPR applies to a particular user, Hobart will implement appropriate safeguards for international transfers as required under that regulation.

Data Retention

Hobart retains personal information only for as long as necessary for the purposes set out in this Privacy Policy, including legal, regulatory, accounting, dispute resolution and security purposes.

For AML/CFT and related compliance obligations, Hobart may be required to retain identity, transaction and due diligence records for at least 5 years after the relevant business relationship ends or after the date required by applicable law. During that retention period, Hobart may restrict processing so that information is used only for compliance, legal defence, record-keeping or audit purposes.

After the applicable retention period expires, users may request erasure of personal information that is no longer required. Hobart may refuse deletion where retention remains necessary to:

• comply with legal obligations;
• resolve disputes;
• enforce agreements;
• detect or prevent fraud or abuse; or
• maintain records required for lawful business operations.

Where deletion is not possible, Hobart may securely de-identify or anonymise the information.

Security of Your Data

Hobart takes reasonable technical and organisational measures to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure. These measures may include:

• ID and password protection for user accounts and internal systems;
• multi-layer access controls based on business need;
• encryption in transit using current transport security protocols;
• encryption or equivalent safeguards for stored data where appropriate;
• firewall, anti-malware and intrusion monitoring tools;
• transaction monitoring and fraud detection systems;
• secure development and patch management practices;
• audit logging and incident response procedures;
• staff confidentiality obligations and access training;
• vendor due diligence and contractual controls.

Despite these measures, no online platform can guarantee absolute security. Users are responsible for keeping login credentials confidential, using strong passwords, and notifying Hobart promptly via [email protected] if they suspect unauthorised account access.

Your Rights

Subject to applicable law, users may have rights in relation to their personal information, including the right to:

• request access to personal information held by Hobart;
• request correction of inaccurate, incomplete or outdated information;
• request deletion of information in circumstances where retention is no longer required;
• object to or request restriction of certain processing activities;
• withdraw consent where processing is based on consent;
• request information about how personal information has been used or disclosed;
• complain about alleged mishandling of personal information.

These rights are not absolute. Hobart may need to verify identity before processing a request and may refuse a request where an exemption or legal obligation applies.

To exercise any privacy right, users should contact:

• [email protected]

Hobart will respond within a reasonable timeframe and may request further information to confirm identity or clarify the scope of the request.

Complaints and Regulatory Contact

If a user believes that Hobart has handled personal information in a way that is inconsistent with applicable law, the user may submit a complaint to [email protected]. Hobart will investigate the matter and aim to respond within a reasonable period.

If the complaint is not resolved satisfactorily, users in Australia may have the right to lodge a complaint with the Office of the Australian Information Commissioner. If GDPR applies, users may also have the right to complain to a competent data protection supervisory authority in the relevant jurisdiction.

Children and Age Restrictions

Hobart does not knowingly provide gambling-related services to minors or persons below the legal age required to participate. Personal information may be collected and processed for age verification to prevent underage access. If Hobart becomes aware that information has been collected from a person who is not legally permitted to use the services, it will take steps to restrict the account and handle the information in accordance with legal obligations.

Third-Party Links and External Services

casinohobart.org may contain links to third-party websites, platforms or services. Hobart is not responsible for the privacy practices of those external services. Users should review the privacy policies of any third-party site before submitting personal information.

Changes to This Privacy Policy

Hobart may update this Privacy Policy from time to time to reflect changes in law, regulation, technology, business operations or privacy practices. The latest version will be made available on casinohobart.org with the updated effective date. Where changes are material, Hobart may also provide notice through the website or by email where appropriate.

Contacting Us

All privacy-related questions, access requests, correction requests, erasure requests, consent withdrawals and complaints should be sent to:

• [email protected]

By using casinohobart.org, users acknowledge that they have read and understood this Privacy Policy and that Hobart may process personal information as described above to provide, secure and lawfully operate its services.